Privacy Policy
Last updated: June 28, 2026
Samesin ("Samesin," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://samesin.com, place an order, upload a pet photo, contact us, subscribe to updates, or otherwise interact with our store.
Samesin creates custom pet keepsakes, photo-based pet gifts, custom pet portraits, and personalized pet memorial gifts. Because many of our products are made from customer-provided pet photos and order details, we handle this information carefully and only use it for the purposes described below.
If you have questions about this Privacy Policy or your personal information, please contact us at:
Email: service@samesin.com
1. Information We Collect
We may collect the following categories of information.
Information you provide directly
When you place an order, create or use an account, upload a pet photo, contact us, or subscribe to emails, you may provide:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information, including selected product, customization details, and product options
- Uploaded pet photos and related reference images
- Notes or messages you provide about your pet, customization request, delivery issue, or support question
- Customer service communications, including emails, contact form submissions, and support messages
Please do not upload or send sensitive personal information unless it is necessary for your order or support request. For example, avoid uploading photos that include government IDs, payment cards, passwords, medical documents, or other private documents.
Payment information
When you make a purchase, payment information is processed by Shopify Payments or other payment providers available at checkout. We do not intentionally store your full payment card number, security code, or payment account credentials on our own systems.
Payment providers may collect and process payment data according to their own terms and privacy policies.
Information collected automatically
When you visit our website, we and our service providers may automatically collect:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Referring pages or links
- Approximate location based on IP address
- Date and time of visit
- Interactions with our website, cart, checkout, emails, or ads
- Cookie identifiers and similar tracking technologies
Information from third parties
We may receive information from service providers that help us operate our store, such as:
- Shopify and Shopify-related services
- Payment processors
- Shipping and fulfillment providers
- Email or newsletter tools
- Analytics and advertising tools, if enabled
- Customer support tools
- Fraud prevention and security providers
2. How We Use Information
We use personal information for the following purposes:
- To process and fulfill orders
- To create custom products based on your uploaded pet photo and order details
- To review photo quality and customization instructions
- To communicate with you about your order, shipping, tracking, support requests, cancellations, or damage claims
- To provide customer support
- To send order confirmations, shipping updates, and service-related messages
- To operate, maintain, secure, and improve our website
- To understand how customers use our store and improve our products, pages, and customer experience
- To detect, prevent, and respond to fraud, abuse, security risks, or technical issues
- To comply with legal, tax, accounting, customs, shipping, and regulatory obligations
- To send marketing emails or updates where permitted by law and where you have not opted out
- To measure the performance of our website, emails, ads, or social campaigns, if those tools are enabled
We do not use customer-provided pet photos to create fake reviews, fake testimonials, fake social proof, or misleading customer stories.
3. Pet Photos and Customization Materials
When you upload a pet photo, we use it to prepare, review, produce, and support your custom product. This may include sharing the image and related order details with trusted production, design, printing, crafting, fulfillment, or quality-control partners who need the information to complete your order.
We do not claim ownership of your uploaded pet photos. You are responsible for ensuring that you have the right to upload and use any photo you provide to us.
Unless you give us separate permission, we will not intentionally use your uploaded pet photo in public marketing, social media posts, paid ads, customer galleries, or testimonials.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the store, remember your preferences, support checkout, help prevent fraud, understand site performance, and, if enabled, support marketing or advertising measurement.
Cookies may be used for:
- Essential store functions, such as cart and checkout
- Security and fraud prevention
- Analytics and site performance
- Marketing, retargeting, or ad measurement, if enabled
- Customer privacy preference management
You can manage cookies through your browser settings. Depending on your location, you may also see privacy or cookie choices provided through Shopify customer privacy tools or other consent tools.
Some cookies are necessary for the store to work properly. If you disable certain cookies, some parts of the website may not function as intended.
5. How We Share Information
We share personal information only as needed for the purposes described in this Privacy Policy.
We may share information with:
- Shopify, which hosts and powers our online store
- Payment processors, to process payments and prevent fraud
- Shipping carriers and logistics providers, to deliver orders
- Production, printing, crafting, design, or fulfillment partners, to make and ship custom products
- Email, newsletter, customer service, analytics, advertising, or website tools, if enabled
- Fraud prevention, security, and technical service providers
- Professional advisors, such as legal, tax, accounting, or compliance advisors
- Government, customs, law enforcement, or regulatory authorities when required by law or necessary to protect legal rights
We may also share information if Samesin is involved in a business transfer, such as a merger, acquisition, financing, reorganization, or sale of assets. In that case, your information may be transferred as part of the transaction, subject to appropriate privacy protections.
6. Selling or Sharing Personal Information
We do not sell personal information for money.
Depending on the privacy laws that apply to you, some uses of advertising cookies, pixels, or cross-context behavioral advertising tools may be considered "sharing," "targeted advertising," or "sale" of personal information, even when no money is exchanged.
If Samesin enables advertising or tracking tools that fall into these categories, we will provide applicable choices where required by law, such as cookie preferences, opt-out links, or recognition of browser-based privacy signals where supported.
7. Legal Bases for Processing
Where laws such as the GDPR or UK GDPR apply, we process personal information based on one or more legal bases:
- Contract: to process and fulfill your order or provide customer support
- Consent: where you opt in to marketing emails, non-essential cookies, or similar activities that require consent
- Legitimate interests: to operate, secure, improve, and protect our store, prevent fraud, and understand customer experience, where those interests are not overridden by your rights
- Legal obligation: to comply with tax, accounting, customs, consumer protection, and other legal requirements
8. International Transfers
Samesin may work with service providers, production partners, shipping providers, or technology providers located in different countries. Your personal information may therefore be processed or stored outside your country, state, province, or region.
When required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.
9. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, accounting, tax records, fraud prevention, dispute resolution, and business operations.
Typical retention may include:
- Order records: retained as required for tax, accounting, customs, and business records
- Customer support messages: retained as needed to respond to questions, resolve issues, and maintain service records
- Uploaded pet photos and customization materials: retained as needed to complete the order, handle revisions or support requests, and manage product issues, unless a longer period is required for legal or operational reasons
- Marketing subscription information: retained until you unsubscribe or request deletion, subject to legal recordkeeping needs
- Website analytics data: retained according to the settings of the analytics or platform tools used
10. Your Choices and Rights
Depending on where you live, you may have privacy rights regarding your personal information. These may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction or limitation of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing emails
- Opt out of certain sale, sharing, targeted advertising, or profiling activities where applicable
- Request a copy of your information in a portable format where applicable
- Lodge a complaint with a privacy or data protection authority
To make a privacy request, contact us at:
service@samesin.com
We may need to verify your identity before responding to certain requests. We will respond within the timeframe required by applicable law.
11. Marketing Communications
If you subscribe to our email list or otherwise opt in to marketing communications, we may send you product updates, pet gift ideas, store news, or promotional messages.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at service@samesin.com.
Even if you unsubscribe from marketing emails, we may still send you service-related messages about your orders, shipping, support requests, legal notices, or policy updates.
12. Security
We use reasonable administrative, technical, and organizational measures to help protect personal information. These may include using Shopify's ecommerce infrastructure, access controls, secure checkout providers, and operational safeguards.
However, no website, payment system, email system, or internet transmission is completely secure. We cannot guarantee absolute security of your information.
13. Children's Privacy
Our website and products are not intended for children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us at service@samesin.com, and we will review and take appropriate action.
14. Third-Party Links and Platforms
Our website may link to third-party websites or platforms, such as social media pages, payment providers, shipping tracking pages, or third-party apps. We are not responsible for the privacy practices of those third parties.
Please review the privacy policies of any third-party websites or services you use.
15. Regional Privacy Notices
California residents
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, depending on whether the law applies to Samesin. These rights may include the right to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights.
Samesin does not sell personal information for money. If advertising or analytics tools are enabled, some data disclosures may be considered "sharing" or targeted advertising under California law. If required, Samesin will provide applicable opt-out methods.
European Economic Area, United Kingdom, and Switzerland
If you are located in the EEA, UK, or Switzerland, you may have rights under applicable data protection laws, including the right to access, correct, delete, restrict, object, withdraw consent, and lodge a complaint with a supervisory authority.
Canada and other regions
If you are located in Canada or another region with privacy laws, you may have additional rights under local law. You may contact us at service@samesin.com to make a privacy request.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or data practices.
When we update the policy, we will revise the "Last updated" date at the top of the page. If changes are material, we may provide additional notice where required by law.
17. Contact Us
If you have questions about this Privacy Policy or want to exercise privacy rights, please contact us:
Samesin
Email: service@samesin.com